***9 Complain on disconnection of account

Good day Mr K Sibiya & entire Multichoice Board. I would like to bring to your attention the disappointment and frustrations I have recently experienced with the service from M-Choice. I have been making monthly payments on my subscription on time with the correct billed amount. Lately, I made a payment on the 27th July 2022(R720,00) and on the 2nd August 2022, my service was disconnected. When I called the contact center, I was informed I owed the amount and reconnection fee. I e-mailed my proof of payment of the 27th and another R80.00 payment even though was told the 27th payment could not be traced on the system. I was reconnected eventually however on the 4th August, I was disconnected AGAIN. I called in and still informed my payment could not be allocated yet, hence disconnection. Repeated my frustration once again & reconnected AGAIN, for the second time. On the 7th, during the day, I was disconnected AGAIN, for the third time. Same story from Contact Centre, we are unable to allocate your payment. I am really disappointed because since 2021, I have been paying through EFT and payment went through & now 27th July 2022, payment cannot be allocated ? I have also realized being Overcharged a R99,00 always for Movie add-on, which I have not been aware of all these times. Can you please give my complain high priority as I have been your loyal customer since the 80's. My details are : MG MONTSHOSI ***3 ***