CL
Clint L
1 reviews | Active since Jun 2019
08 Jan 2023, 14:23
***9 Account Error HELLO PETER
***9 Account Error. It is now 1 year and 8 months that I have been struggling with DSTV multichoice to sort out my account. I had numerous interactions and over 20 accounts escalations with no help.I have asked for an account recon and the help desk and accounts is refusing to assist me.There has not been a single month where I was billed the same.The bill me R1520 for DSTV compact and no matter how many times I tell them its not right and they admit its not right it does not get fixed.They keep on switching me off and I keep on paying and I feel ****med conned and exploited.Its a horrible experience and I HAVE BEEN their customer for over 10 years even added their Internet. There live chat whatsapp and customer service agents are very unhelpful and cant wait to end the chat even if the query is not resolved.A lady called me yesterday and admitted that I am ****med and DSTV owe us therefore they dont want to do the recon.No wonder you lose customers cause you dont have customer service at heart and just wabt to exploit us and we have to pay our last cents. Last month I asked why is the bill R1520 they said I has a R300 CARRY OVER but again this month my bill is almost R1600 so what is the answer now,They dont have.You are ******** and money grabbers and dont even care about it.Bunch of ****** thats what you are
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
08 Jan 2023, 16:49Hi Clint,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Jan 2023, 16:49
Official
Hi Clint,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
09 Jan 2023, 16:05Hi Clint,
We tried to contact you on ***, however, your line went to voicemail.
Please see a breakdown of your account. The amount due to cover until the 4th of February 2023 is R2436.46. The amount will cover the below.
Overdue amount R 1281.71
DStv Compact Plus Subscription R 309.64
Access Fee R 102.9
Decoder Insurance Premium(Policy No-***) R 36.48
DStv Trusted Home Subscription R 28.06
DStv Internet 110GB Subscription R 373.26
Decoder Insurance Premium(Policy No-***) R 19.65
Decoder Insurance Premium(Policy No-***) R 32.74
Payment Arrangements R 252.02
Should you need further assistance, please do not hesitate to contact us.
Kind Regards,
DStv: Hello Peter Team
We tried to contact you on ***, however, your line went to voicemail.
Please see a breakdown of your account. The amount due to cover until the 4th of February 2023 is R2436.46. The amount will cover the below.
Overdue amount R 1281.71
DStv Compact Plus Subscription R 309.64
Access Fee R 102.9
Decoder Insurance Premium(Policy No-***) R 36.48
DStv Trusted Home Subscription R 28.06
DStv Internet 110GB Subscription R 373.26
Decoder Insurance Premium(Policy No-***) R 19.65
Decoder Insurance Premium(Policy No-***) R 32.74
Payment Arrangements R 252.02
Should you need further assistance, please do not hesitate to contact us.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Jan 2023, 16:05
Official
Hi Clint,
We tried to contact you on ***, however, your line went to voicemail.
Please see a breakdown of your account. The amount due to cover until the 4th of February 2023 is R2436.46. The amount will cover the below.
Overdue amount R 1281.71
DStv Compact Plus Subscription R 309.64
Access Fee R 102.9
Decoder Insurance Premium(Policy No-***) R 36.48
DStv Trusted Home Subscription R 28.06
DStv Internet 110GB Subscription R 373.26
Decoder Insurance Premium(Policy No-***) R 19.65
Decoder Insurance Premium(Policy No-***) R 32.74
Payment Arrangements R 252.02
Should you need further assistance, please do not hesitate to contact us.
Kind Regards,
DStv: Hello Peter Team
We tried to contact you on ***, however, your line went to voicemail.
Please see a breakdown of your account. The amount due to cover until the 4th of February 2023 is R2436.46. The amount will cover the below.
Overdue amount R 1281.71
DStv Compact Plus Subscription R 309.64
Access Fee R 102.9
Decoder Insurance Premium(Policy No-***) R 36.48
DStv Trusted Home Subscription R 28.06
DStv Internet 110GB Subscription R 373.26
Decoder Insurance Premium(Policy No-***) R 19.65
Decoder Insurance Premium(Policy No-***) R 32.74
Payment Arrangements R 252.02
Should you need further assistance, please do not hesitate to contact us.
Kind Regards,
DStv: Hello Peter Team
Best regards,
CL
Clint L's updateReviewer Update
09 Jan 2023, 19:15Still does not answer my query I asked for a recon for 18 months on my account as I believe I have been billed incorrectly and have been over paying.Also the Internet amount is wrong again as I was given a special fee on the Compact Plus with Internet it should come out to
1.Compact Plus Bundle 220GB Dstv Internet =R799And I asked for a recon of my account for 18 months to correct the over charged for all the months.
The above response is very unhelpfull and why am I overcharged and why is there an overdue of R1281 cause I have paid for December.
Again incompetence and ignorance and hasty work being done here.
Please get a manager or a professional to sort my account out.
I am done with this unprofessional and ******** work being done by armatures now.
1.Compact Plus Bundle 220GB Dstv Internet =R799And I asked for a recon of my account for 18 months to correct the over charged for all the months.
The above response is very unhelpfull and why am I overcharged and why is there an overdue of R1281 cause I have paid for December.
Again incompetence and ignorance and hasty work being done here.
Please get a manager or a professional to sort my account out.
I am done with this unprofessional and ******** work being done by armatures now.
CL
Clint L's update09 Jan 2023, 19:15
Reviewer Update
Still does not answer my query I asked for a recon for 18 months on my account as I believe I have been billed incorrectly and have been over paying.Also the Internet amount is wrong again as I was given a special fee on the Compact Plus with Internet it should come out to
1.Compact Plus Bundle 220GB Dstv Internet =R799And I asked for a recon of my account for 18 months to correct the over charged for all the months.
The above response is very unhelpfull and why am I overcharged and why is there an overdue of R1281 cause I have paid for December.
Again incompetence and ignorance and hasty work being done here.
Please get a manager or a professional to sort my account out.
I am done with this unprofessional and ******** work being done by armatures now.
1.Compact Plus Bundle 220GB Dstv Internet =R799And I asked for a recon of my account for 18 months to correct the over charged for all the months.
The above response is very unhelpfull and why am I overcharged and why is there an overdue of R1281 cause I have paid for December.
Again incompetence and ignorance and hasty work being done here.
Please get a manager or a professional to sort my account out.
I am done with this unprofessional and ******** work being done by armatures now.
CL
Clint L's updateReviewer Update
16 Jan 2023, 12:09USELESS AS ALWAYS AND THEY DONT EVEN BOTHER TO GET BACK TO YOU
CL
Clint L's update16 Jan 2023, 12:09
Reviewer Update
USELESS AS ALWAYS AND THEY DONT EVEN BOTHER TO GET BACK TO YOU