ALR
Anna-Mart Le Roux

1 reviews | Active since Feb 2012

16 Aug 2023, 16:58

***** ***** *****

So apparently Multichoice does not have a customer care department, but they have a Hello Peter department. So this is my 2nd complaint, about my first complaint. Their Hello Peter customer service guy has now acknowledged that they are billing me twice for one service. He then sent me my 'correct' statement, which looks exactly like my original statement, and told me that it has been rectified. I asked for a senior person to contact me and have heard nothing. People out there, check your statements!! These guys are going down and they are *****ulently adding extra services and charges to your bill... which then gets 'reversed' and re billed...it is shocking. There is no way this company will pass any audit. If you have shares in this company SELL!!!! All I ask is to speak to someone in accounts - I've been trying for 2 weeks... no go. Check your statements people!!!

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Aug 2023, 17:35
Official
Hi  Anna-Mart Le Roux, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team