899 SPECIAL - DECODER NOT WORKING + DEBITED 1300

I took out the 899 deal that you have been advertising and all I have experienced is HELL - I had done the contract telephonically and was advised to call for installation once I received package - I call and was advised they can install in next 3 days, on the day I call to follow up and they have NONE of my details and I have to wait another few days, I then finally get the installation done. over the next 3 days the box office and catch up does not work so I call your customer care department and they advised they have reset everything and it will work within the next few minutes we must just re-boot, another 4 days go by and it still doesnt work so I make another call and they then advise me the that the device is faulty and we are to take the device in for repair!!!!! to top that off the debit that was then done was not the agreed upon 899 it was 1300!!! I then CALL IN AGAIN and I'm advised to return the debit and make manual payment!!!!! I am disgusted in the service and product I have received and I will not accept this!!! I WANT YOU TO CALL ME REGARDING THIS MATTER TODAY AND HAVE THIS RESOLVED!!!!! THIS IS ********!!!