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"I'm writing to express my extreme dissatisfaction with DSTV's insurance services. In 2023, I was signed up for DSTV insurance without my consent. When I discovered this, I immediately called and cancelled it. However, in 2025, I realized I was still being charged, and I'm unsure if they removed me or signed me up again without my knowledge.

When I called to cancel in October 2025, I was given the runaround by a consultant who claimed to be in customer service, not cancellations, despite calling the designated cancellation number. We argued, and I ran out of airtime without resolving the issue.

Today, I called again and spoke to Olwethu Memani, who repeated the same process. I asked for the cancellation department number, and she provided the same number I initially called. I requested information on who signed me up, as I've never agreed to this insurance. She stated I was signed up since 2022, with a gap in payments, but no cancellation record exists.

I asked who stopped and reactivated the service, and she claimed the system shows delayed payments for months I didn't pay. She couldn't assist with cancellation and suggested I go to a computer to cancel. When I asked to speak to a manager, I was informed the manager was working from home and unavailable.

I believe DSTV is unfairly taking money from customers. I demand the recordings of my insurance signup and request a full refund and cancellation. I'm concerned about how many others may be affected by this practice." 😤