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I paid my account via online app as soon as I saw the debit order failed. Called twice last week because the payment didn't show and was advised my account will be fixed and not disconnected I made payment the 30th now I'm being asked to pay about half the monthly payment to reconnect. Apparently because of netflix for October. How can I start paying towards next months subs for an account that was still paid ontime even if the debit failed. Paid online again and still the payment doesn't reflect