7 MONTHS AND MULTICHOICE IS STILL ROBBING ME

So the Multichoice drama just never seems to end! At the beginning of October Multichoice double deducted debit from my account and refunded the additional deduction. However, my son paid my account manually as well which meant my accout was actually paid 3 times of which I only received a credit for the double debit order. My son never had his money refunded to him and we contacted Multichoice who acknowledged the manual payment. Now the beginning of November one would expect no debit order to come off the account seeing the account is in credit as we double paid last month except multichoice deducted a double order again this month that is R1,600??? <br> <br> I cant for the life of me understand why you people cant get it right. I demand a full refund of the double debit order immediatelty and compensation for all the calls and expenses incurred for trying to get this matter sorted. I have all the references documented already as well as the the call made in Oct. I wrote a review on hellopeter in June after which i received a reponse to say the matter has been escalated but 4months later i am still fighting with the accounts department.<br> <br> Please advise if i need a lawyer?