7 months and DSTV still refuses to remove Netflix I didn’t sign up for

It’s been 7 months now and I’m beginning to think they don’t know what they’re doing over there by Multichoice. That, or they’re just out to **** us. I honestly don’t know how many of these reviews am I going to write until they fix the problem. I still don’t understand why I’m charged more than R1300 per month for DSTV premium subscription. I’ve requested countless times for them to remove the Netflix subscription that I didn’t want and didn’t sign up for. They are billing me to watch Netflix and I requested them to remove it from my account. I DO NOT WANT NETFLIX ON MY DSTV AND I DELETED THE APP. Whoever has Netflix in my household watches from other devices. Please fix this problem.