7 days since escalation- still waiting

<p>I called in last week for insurance because i needed my decoder to be taken in for repairs, i was then told by insurance that my decoder isnt insured even though i dont recall cancelling my insurance. The lady who assisted me couldn't find my request for cancellation and said she will escalate it as this is the famous line for i dont know what's happening</p> <p> </p> <p>Its been 7 days and no one has called and my subscription for April went down the drain because i haven't been watching since last week.</p> <p> </p> <p>I will be told the megtape runs on the 20th so my May billing will also go through on a decoder that doesn't work...</p> <p> </p> <p>Nobody cares as long as you pay your premium, </p> <p> </p> <p>I would like answer asap </p>