7 Days and DSTV Still NOT CONNECTED!!! SHOCKING
<p>Account number 491 570 53 refers</p> <p>My call references were i44, i47 and i53.</p> <p>My experience with DSTV has been shockingly disappointing.</p> <p>I logged a call on 1st July, to connect my decoder Model: DSD 990, S/No: U ********** 52 x 3, Smart Card No: 4 ********** 325 to my account.</p> <p>I have been told different stories each time by every person I speak to BUT I have no resolution and this decoder has NOT been connected as yet.</p> <p>Today, 7 days later and this still not working.</p> <p>It is completely appalling that you seem to have some many *********** people in your team?</p> <p> How hard can it be to connect services to a decoder??</p> <p> </p> <p>Your supervisor Kabelo Mzizi, is not very helpful and it was apparent he is not empowered or able to make any decisions. Not sure why he is called a “supervisor” if his power of authority is the same as the previous 5 consultants I spoke to.</p> <p> </p>
Dear Sibongile
Thank you for bringing this matter to our attention.
We value your feedback and understand how important it is to offer exceptional service.
Please accept our apology for the delayed response and the inconvenience caused in this regard.
As we’re committed to assisting you, your query has been referred to our technical team for further assistance. Feedback will be communicated to you once received.
Thank you for your time and patience whilst we resolve your query.
Kind regards
Dinah
Dear Sibongile
Thank you for bringing this matter to our attention.
We value your feedback and understand how important it is to offer exceptional service.
Please accept our apology for the delayed response and the inconvenience caused in this regard.
As we’re committed to assisting you, your query has been referred to our technical team for further assistance. Feedback will be communicated to you once received.
Thank you for your time and patience whilst we resolve your query.
Kind regards
Dinah
