7 calls to reactivate service

We called on Friday to reconnect our service. Asked to downgrade by one package from Compact to family. We have a PVR explorer decoder and extra view. When we made payment it was connected the same day. But the PVR did not work. We went through the channels and were happy with what we got. We called again about the PVR. When they activated it, the channels changed. We called again and they said the first person made an error. Then we connected the extra view decoder and again 4 calls later it was connected. Should this not have been done on the first call. We had to call 7 times for the same activation requests. Really bad service. Spent so much money on calling.