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alicia G

1 reviews | Active since Aug 2013

25 Sept 2015, 14:29

***/ ***5 unallocated payments allocated

Good Day Multi choice Manager,<br> <br> please could you assist me, every time i have paid i don't get a message on the tv stating i paid,<br> but only to get cut off once again, i have spoken to so many individuals regarding my payments, and now has accumulated, and once again to be told that my payments will be allocated correctly, when also told that multi choice is sorry for allocating my payments to another user which has an Indian channel<br> i am so frustrated once again as according to my history have not had good experiences with multi choice at all, although my family love dstv and we support everything you do but this is getting out of hand now someone else is getting the benefit of watching dstv without paying when we do pay i feel this is father unprofessional and unfair. please can someone turn us back on and correct this matter asap.<br> ***misgund road, eikenhof ***<br> <br>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Sept 2015, 11:58
Official
Hello alicia12036,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team