6 weeks to issue a refund, and the refund is still pending

Item: DStv (MultiChoice)
Rating: 1
Author: Deta R

I have had to contact DSTV 2 times after the initial request for a refund. I had to ask 3 times to have a refund issued. Then i get told they want proof of payment. How do you keep slips from Pick n Pay from 4 months ago showing payment of DSTV account. Why has it taken DSTV 6 weeks to realise they want proof of payment, even though they can clearly see the R500 credit in my ****** account!!!!! DSTV is just going backwards it seems

Helpful (0)

Replies (3)

DStv (MultiChoice)'s replyOfficial

20 Apr 2023, 09:14

Hi Deta Rossiter,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

DStv (MultiChoice)'s reply20 Apr 2023, 09:14

Official

Hi Deta Rossiter,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

Deta R's updateReviewer Update

20 Apr 2023, 17:23

Phone me again tomorrow. Or phone on +***

Deta R's update20 Apr 2023, 17:23

Reviewer Update

Phone me again tomorrow. Or phone on +***

Deta R's updateReviewer Update

21 Apr 2023, 16:14

i have sent 6 months bank statements showing card swipes at PnP for my easy pay payment of my account.
The agent has now advised me to go to Pick n Pay to request the last 6 months reprints for the payments.. is DSTV serious?
They are refusing to refund me my money!

Deta R's update21 Apr 2023, 16:14

Reviewer Update