LV
Lucinda V

1 reviews | Active since Jul 2016

23 Jul 2017, 12:32

6 weeks and still no action

<p>I have not been able to use my box office credit, as the DSTV system says my cell number is not active on the account, 4 phone calls and a load of frustration, the call centre promises to escalate the matter, it is now 6 weeks later and still no joy, DSTV truly has the worst service of all service providers in SA, even the Department of Home affairs is better at service than this lot!!.</p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Jul 2017, 08:22
Official

Dear Lucinda

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Jul 2017, 15:49
Official

Dear Lucinda

Thank you for bringing the query to our attention.

As discussed, we have referred your query to our BoxOffice team for investigations and further assistance.

We will be in touch as soon as we have feedback.

Kind regards

Lebogang

LV
Lucinda V's update26 Jul 2017, 15:46
Reviewer Update

All good, working perfectly!! Thank you Lebogang!!!!