6 Jan 2017

<p>I wanted to disconnect my Xtraview - on the 14th of August. I investigated my monthly invoice via self-service on the website to see if it was worth it. To my surprise I found a DSTV compact and access fee subscription with another smart card on my account? I phoned DSTV immediately. They confirmed that Mohammed an accredited installer phoned in on the 2nd of October 2015 to activate the compact package on my account, obviously without my knowledge. The least they could do was to inform me that my subscription packages changed - I would have been able to query the change, but they didn't. I followed up numerous times as to what is being done about this, to no avail. To date no news after they said they have a turn-around time of 48 hours for issues of this nature. They agreed that their process is flawed with lots of loop holes; they agreed it was not my fault – and they do nothing about it.I want my ****** money back.</p>