VB
Veronique B
1 reviews | Active since Oct 2015
06 Oct 2015, 10:47
6 Days to respond to an Application?!?
I am so disgusted with DSTV and the service offered. I phoned in LAST WEDNESDAY to apply for the special as advertised on DSTV whereby you pay a fixed amount for 24 months. In the interim have I phoned THREE times to follow up only to be told to wait until someone phones me. No one can tell me the status of my application. The call centre consultants are so incredibly rude and unhelpful. How can you advertise a product if you cannot deliver it? I need someone to contact me URGENTLY to advise me why it has taken SIX days when I was promised 48 HOURS?!?
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Replies (1)
DStv (MultiChoice)'s replyOfficial
16 Oct 2015, 14:31Hello VeroniqueBotha,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that one of our agents has already assisted on your query. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that one of our agents has already assisted on your query. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply16 Oct 2015, 14:31
Official
Hello VeroniqueBotha,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that one of our agents has already assisted on your query. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that one of our agents has already assisted on your query. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile