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CUSTOMER NAME : L MOSWEU CELL NUMBER : *** ***) EMAIL : ***

GOOD DAY PAYMENT DEPARTMENT.

I HAVE A PROBLEM WITH MY ACCOUNT AND I WAS TOLD I NEED TO SPEAK TO YOU GUYS TO RESOLVE THIS ISSUE.

I CALLED IN ON THE 4TH OF APRIL QUIRING MY PAYMENT THAT I NEEDED TO MAKE AND I WAS TOLD I ONLY NEED TO PAY ON THE 2ND OF MAY, TO MY SURPRISE I WAS GIVEN WRONG INFORMATION BY ONE OF YOU GUYS "YOLANDA" .. THIS IS THE NEW MONTH AND THE WRONG INFO SHE GAVE ME IS NOW COMING TO BITE ME AGAIN.

I THEN CALLED AGAIN ON THE 2ND OF MAY TO TRY AND UNERDSTAND WHAT SEEM TO BE THE PROBLEM , I WAS TOLD "SORRY THEY GAVE YOU WRONG INFO, CAN YOU KINDLY PAY 615 AND WE WILL MAKE A NOTE ON OUR SIDE REGARDING WHAT HAPPENED AND THEY MUST NOT SWITCH OFF YOUR SERVICES UNTIL PAYMENTS ARE UP TO DATE"

I WAS REQUIRED TO PAY R857 WHICH I SAID I CANNOT HAVE THAT KIND OF AMOUNT SINCE I WAS MADE A FOOL BY YOLANDA THAT IS WHEN I WAS GIVEN THAT OPTION TO PAY 615 TO KEEP MY SERVICES RUNNING ...

MY HUSBAND WAS AT MULTICHOICE ON THE 4TH AND HE WAS TOLD A DIFFERENT AMOUT OF R608 STILL TO KEEP THE SERVICE ACTIVE

TO MY SURPRISE WE ARE DISCONNECTED THIS MORNING ON TOP OF THE R620 I PAID

CAN WE GET HELPED REGARDING THIS???

CAN I BE CALLED BACK WITH THIS MATTER RESOLVED... ***

THIS IS REALLY DRAINING MY ENERGY NOW