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I am a customer of Dstv and I was paying about R450 after I was called by their agent last year to inform me that I have been given a discount but last month I had a problem with the decoder and I called the call centre and I spoke to an female agent who messed up my account and subsequent to that I called again and I spoke to the male agent unfortunately I forgot their names and the male agent said that my account will be locked into to fix what the other agent did and he and his team leader will call me and I was never called and today my account was devoted more than R,600 and I called DStv and spoke to Akhona who wasn't helpful but mean and arrogant I then requested to downgrade to package and she said she can't downgrade because I was on price lock for 24 months which was never communicated to me and I requested to speak to the team leader and she left me hanging