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MS
Monique S

1 reviews | Active since Dec 2017

02 Jan 2018, 18:54

***2 [#***]

I have spoken to Phumzile Mathe, Sibusiso Khumalo and Portia from the proof of payments department of which none have been able to assist me. I made an internet banking transaction to multichoice but used the incorrect ref number. I contact Absa who sent me proof of payment and stating that the money is in your account. I would like to have these funds transferred back into my account because when i realised that i paid with the wrong ref i made a second payment with the correct ref number and my dstv is now on. I have been trying to get assistance since the 21 December and no agent has gotten back to me except Portia who did not read the email that i sent through and just told me thanks that they have received payment and basically all is good. ALL IS NOT GOOD THOUGH! please could someone who actually does what they get paid to do ...WORK... get back to me because no person i have spoken to pays attention to detail.

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Jan 2018, 08:04
Official

Dear Monique Stuart

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

MS
Monique S's update03 Jan 2018, 10:36
Reviewer Update
Good Day Dinah The first amount of R914 did make it into my account. I would appreciate it if the second amount that i am querying gets transferred into my bank account and not my dstv account as you will see that i do not use my dstv during school days only in holidays for my child. I have asked this on almost all my emails that the amount i am querying gets transferred back to my absa account. Please understand that i was only supposed to make 1 transfer of R914 not 2. I would really appreciate a favourable response in this regard. You may contact me on ********** for my banking details.
MS
Monique S's update03 Jan 2018, 10:36
Reviewer Update
Good Day Dinah The first amount of R914 did make it into my account. I would appreciate it if the second amount that i am querying gets transferred into my bank account and not my dstv account as you will see that i do not use my dstv during school days only in holidays for my child. I have asked this on almost all my emails that the amount i am querying gets transferred back to my absa account. Please understand that i was only supposed to make 1 transfer of R914 not 2. I would really appreciate a favourable response in this regard. You may contact me on ********** for my banking details.
MS
Monique S's update03 Jan 2018, 10:41
Reviewer Update
i only need to pay my account at month end. I asked several times in all my emails for my money to be transferred back to my personal absa account. I am honestly getting more upset thinking about the fact that no attention to detail is paid.