5 years and still waiting

Back in 2014 I did a stop order to pay dstv 450 every month with my back fnb, that was done and for two months i payed for dstv and noticed that my account kept on disconnected each month so i noticed that the reference number was incorrect but i fixed that with my bank, than I went to dstv to refund me because I have made a cash payment , They asked me to send my banking details to them which I did.

Even sent them my banking details last year but i haven't had any thing from them. Its very when you don't pay or miss your payment day they disconnect your account and charge you the re connection fee very fast but when it comes to do refunds to customer they take forever which is not fair . I mean we invest or time and money to dstv but they don't value us a customers to them ..... Not happy at all