1 reviews | Active since Jul 2014
5 Stars for *********** staff and pathetic service
<p>I've been trying since 8/9/2016 to correct my billing. So after 7 months of being overcharged it's still not correct. So on the 4/4/2017 I requested for a refund to made back into my bank account. The agent told me that it will take 7 working days for the refund to be made. Surprise surprise, 15 business days later still nothing. I called again today and after explaining again my story I was told I'm going to wait another 7 business days. When I requested to speak to a manager it was just as hard as trying to get my refund. So, Nthabiseng was unable to to advise when I can expect my refund but she will call me on Tuesday. Why must I wait so long for your organisation's incompetence? Your service is utterly pathetic </p>
Dear Johan
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Hello Peter Team
Dear Johan
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Hello Peter Team
So, here I am back again to comment on the extremely pathetic service of this organisation and Lebogang in her poor handling of my complaint. Guess what, after all your time wasting calls to me and apologising for the error your *********** organisation made again this month I was overcharged again. 8 months later and the issue remains unresolved. Yip, 5 stars for pathetic useless non existent service
So, here I am back again to comment on the extremely pathetic service of this organisation and Lebogang in her poor handling of my complaint. Guess what, after all your time wasting calls to me and apologising for the error your *********** organisation made again this month I was overcharged again. 8 months later and the issue remains unresolved. Yip, 5 stars for pathetic useless non existent service
After 5 calls and 2 HelloPeter complaints, only now the matter is escalated. WOW!! Truly pathetic
So now I must wait another 7 business days for my refund?
After 5 calls and 2 HelloPeter complaints, only now the matter is escalated. WOW!! Truly pathetic
So now I must wait another 7 business days for my refund?
After my last comment Lebogang or anybody else from this *********** organisation bothered replying or providing me with feedback regarding my refund. Your service is non existent and pathetic.
After my last comment Lebogang or anybody else from this *********** organisation bothered replying or providing me with feedback regarding my refund. Your service is non existent and pathetic.
As previously mentioned, refund the funds back to my bank account.
I will monitor my account to see if your organisation eventually gets it right after 9 months
As previously mentioned, refund the funds back to my bank account.
I will monitor my account to see if your organisation eventually gets it right after 9 months