-5 star should be made available

Alright. Please give us a moment while one of my team members steps in...Dineo R has entered the conversationHi, My name is Dineo. Welcome to Livechat!, how may I assist you Today ?😊
7:47 AMHi Dineo I called in just two days ago to have this dumb cancellation fee reversed and now our services are off again. I can't do this every month
7:48 AMKindly confirm the following so that we can have a look into your account;

· ID Number/Passport Number

· Name and Surname

· Physical address

· Cell phone number
7:49 AMFlorence Sibanda***304 Coral Island Louis botha and York 2198***
7:52 AMThank you. Please give me a few moments while I access your account🙂.

While you wait please note you will receive a call from our sales department on how you can save on your package and get an Explora ultra decoder .The offer also allows you to skip 2 years of our Price Increase and they will also tell you more about our insurance deal for your decoder, Funeral cover, subscription waiver and DStv internet, can they contact you on the number you have provided me with?😊
7:53 AMPlease note there was a cancellation fee of R180 on the account for some stupid WIFI we didn't order.
7:54 AMI see that however you still need to pay, in order for services to be reconnected
Total Amount to Pay R 279.00 Due Date 10 Aug 2023
7:55 AMThat is incorrect
7:56 AMHow ?
7:57 AMLol excuse medid you just me how?
7:57 AMI need to understand what you mean it is not correct
7:58 AMPlease keep a manner of professionalism, as much as it a chat never as a client How?Ok, I'll break it down for you.
7:58 AMApologies for that and thank you for breaking it down for me
7:59 AMWe paid R250 towards end of July then another R100 a few days ago. which should make payment R350 with R50.00
8:00 AMThen I spoke to Sibusisiwe Mnyongo on the 8th as I noticed there was a cancellation fee of R180 added by DSTV for a service we didn't request.
8:01 AMCan I explain where the balance is coming from beside the R180?
8:02 AMplease keep in mind the second decoder shouldn't even be questioned as its permanently off
8:03 AMNo I won't add that decoder, can I explain now ?
8:03 AMYes you can please
8:04 AMThank you
8:04 AMOn this date 2023-06-16 the account upgraded to Compact and was charged R209.53 for the upgrade to Compact and the account didn't pay the amount R209.53 for the upgrade. The account should always be paid on 7th of every month and you should pay the full amount due and the account didn't pay on 7th JulyThe system tried to debit on 2023-07-01 an amount of R330.00, however there wasn't enough money for the system to debit
8:08 AMSo when you paid on 2023-07-25 the amount R255.58 that amount wasn't enough as you didn't pay for the upgrade you did 16th June 2023 and you also didn't pay on 7th July for the account, so that made your account to have arrears
8:09 AMLol there was no upgrade don, 2 month price lock activated.
8:10 AMbefore taking the pricelock you were on Family and you upgraded to Compact then took the spl offer
8:10 AMNo its always been on compact, your collogues made the mistake of activating the dormant decoder and upgrading it without my persmission
8:12 AMNoted, still you didn't pay on 7th July and you short paid when you paid on 25th July and that payment was for July now you need to pay for August because July you didn't pay
8:14 AMLet me open my statement so we are on the same page your still missing what I'm saying to you. exactly as the call center again I spoke to on the 8th
8:17 AMDid you pay on 7th July 2023 ?
8:17 AMPlease stop going back to the 7th of July that was resolved with the R255.58 payment made
8:19 AMAre you still there ?I need to go back so you can see that on July you didn't pay and when you paid on 25th that money had to cover July
8:19 AMI'll explain to you again cause your still not understanding
8:20 AMThe account should always be paid on 7th July R399 PM
8:21 AMDo you want to assist or instruct me on what to do?
8:21 AMForget about the cancellation fee, besides the cancellation fee, you were supposed to pay on 7th July and the account wasn't paidI want you to see where this balance is coming from
8:21 AMI'll ask you once more, are you sure you want to assist?
8:22 AMYes I want to assist you
8:23 AMYou haven't once during this chat acknowledged the R180.00 I'm telling you about.all you keep telling me is of past things when I'm telling you I know the root cause of my problem
8:24 AMI said we have to remove the R180 on the conversation I didn't include it any where on my explanationsBesides the cancellation fee as that was charged this month on 2023-08-06, the account was not paid on 7th July that's why I keep going back and not including this charge
8:25 AMWhy are we removing it? when the bill was R330.00 the other day... R330 - R180 = R150I paid R250 on the 27-07-2023R50 should be outstanding for the payment as an additional R100.00 was made on the 8th
8:27 AMYour account is not R250 it is R399PM so when you paid R250 on 27th July you short paid and that money had to cover the charges for 7th July, now when you paid you pay for 7th AugustNo you didn't pay on 7th July, so reconnection fee can't be R50
8:28 AMI broke down my payments for you I know how much it is.. so you please calculate and tell me I'm still wrong
8:28 AMDid you pay on 7th July before I calculate ?
8:29 AMI told you to stop looking at the 7th of July already. 3rd tome manjeJuly was sorted with the R255.58 I made, Can we move on?
8:29 AMI can't because the account wasn't paid on 7th July and you were charged since you didn't request for a disconnection for JulyIf a customer won't be able to pay for a particular month they are required to contact us and ask us we disconnect for that month so the system won't charged the account on that month
8:31 AMDarling I know that and hence why I'm even showing you the payment date which your still ignoringJuly was sorted out move on!!!!
8:31 AMR255,58 was not enough since the account made payment late and the account is R399pm so you had to pay R399+R50 to cover 7th July
8:31 AMnow for the account to be reconnected you need to pay Total Amount to Pay R 279.00 Due Date 10 Aug 2023
8:33 AMOh it was more than enough.
Let me help you again with Maths
8:34 AMThe cancellation fee is coming from the 2nd decoder which was cancelled, no WiFi application was done on the account nor was activated
8:34 AMR279.00 (including reconnection fee)
8:34 AMThe system doesn't calculate the same way because pro rata was also included here since the account was paid late
8:35 AMR250.00 + R100.00 = R350 paid so far
8:35 AMAfter paying the amount due the account will go back to the R399PM which should be paid on 7th of every month
8:37 AMR180+R50+ R50= R280 which is the amount owed. R180 cancellation fee, R50.00 reconnection fee and R50.00 my balance due
8:37 AMFor July you only paid R255,58 which was not enough to cover for the charges for July so the R250 you paid on 2023-07-27 was also used to cover 7th July
8:38 AMNo incorrect again darlingI'm giving you the breakdown and your still saying noLol
8:39 AMnow for 7th August you have only paid R293.42 now for the account to be paid you need to pay R 279.00 Due Date 10 Aug 2023 then services will be reconnected
8:40 AMDo me a favor cancel all our services thank you.I'll follow up my refunds for the last 3 months with the ombudsman thank you very much.
8:41 AMThe below are the account's charges and the R180 is not included here
DStv Compact Subscription R 229
Reconnection Fee R 50For services to be cancelled you need to pay R180 for the cancellation of the contract
8:42 AMI don't care cancel and send me confirmation, I would like this conversation included as well thank you.
8:42 AMI can't cancel I will send your details and they will call you and assist with the cancellation
8:43 AMNo cancel all the service and send me confirmation. If you can't please get you superior to do so.I'm not dealing with different stories from each person I talk to yet you all work under the same umbrella
8:45 AMWe don't cancel contracts a payment has to be made then we escalate so I have escalated that they call you and they will call you and assist with the cancellation. Apologies for the inconvenience caused and this won't happen againAre you still there ?
8:46 AMI am not paying for your ****py services anymore, I'm done, I clearly stated it last month one more boo boo and I'm doneI just want confirmation of cancellation and we're done that's it
8:47 AMApologies for the inconvenience caused and this won't happen againThey will send it after they have called on an email, is there anything else we may assist with ?
8:47 AMand this conversation I need the transcribes please.
8:48 AMWe can't send chats or print them
8:48 AMI won't hold my breath for a phone call I've been waiting for the past 2 months
8:48 AMThe department I escalated to will call
8:49 AMBut your IT desk can export the chats so please ask for assistance.
8:49 AMI can't save chats or print them, once they use your email they will find all chats under your name
8:50 AMAre you still there ?
8:51 AMNO!!! I'm not sitting and waiting for empty promises anymore, I have been given the run around for the past 3 months by DSTV and no more. everything will happen NOW!!! stopI'm not going anywhere, so stop asking me if I'm here every two seconds. I have the whole day for this.
8:52 AMThey will call after 24 hours and assist with the cancellation I can't cancel an account which is on a contract
8:53 AMNO!!!!!!!!I want a call now, your ****** 24 hours turn around time is non existent2 months waiting for how many calls, multiple team leader and departments
8:54 AMIf you want them to cancel it now, please call this number +***2 they will transfer you to the department and they will cancel for you
8:55 AMhow much do you think I've spent on minutes in the past 3 months?probably enough to cover two months worth of subscriptions....
8:56 AMI apologies for that, however after paying this amount due then your services will be reconnected and your account will go back to paying the normal amount which was agreed on
8:56 AMGet someone off their lazy bum and give me a callI did not agree to anything
8:57 AMWe are pushing them and they will call you soon
8:57 AMAll I want is my confirmation of cancellation, this conversation and a calldone
8:57 AMthe confirmation for the cancelling will be sent after the call and conversation is saved under your name we can't send the chats to you nor save themThey will call you soon and assist with the cancellation and apologies once again
8:58 AMNo we can do everything at once.
Today DSTV will become a one stop shopNot hiding behind chats and emails and calls
8:59 AMUnfortunately we can't do everything now, unless you make the payment and I reconnect the services
9:00 AMI'm sorry I'm a pain in the ass, trust me it's nothing personal. But that ****en outdated and useless billing system must goI'm still waiting for the call
9:01 AMthey will call soon
9:02 AMJust a question did you notice there was a credit of R131.39 on the account or you just wanted to show me July payments.
9:04 AMYes I did notice that amount
9:05 AMSee what I mean about your billing system.
Yet here I am being told I owe close to R300.00
9:06 AMThe credit can't be used until you give them permission to use it
9:07 AMLol what?Are you for real?I'll stop asking question and wait for the phone call
9:08 AMif you want it to be used now, you can then you can pay the R147,61 and services will be reconnected
9:09 AMSo basically your telling me I didn't have to make an additional payment, the fund were right there yet my services were disconnected.Guys whats the point of having all these fancy systems if they don't help DSTV nor yu clients?
9:09 AMNo I am not saying that, we don't use the credit money until a customer agrees we use it, would you like for us to use it now ?
9:11 AMNo do not touch that credit, my services should be on without a problem. I want this resolved first.
9:13 AMYou need to make payments for services to be reconnected now
9:14 AMAnd I told you I am not making any ****en payment.I WANT MY CANCELLATION EMAIL, THIS CONVESATION AND A ****** PHONE CALLI CANCELLED ALL MY MEETINGS THIS MORNING TO DEAL WITH THIS ONCE AND FOR ALL
9:15 AMI've been on this chat for an hour, where you started of talking to me as your buddy and an hour later we're no where...

Oh we going to have a lomng day
9:17 AMWhen was the other decoder disconnected ?
9:19 AMthis morning
9:19 AMYou were charged for it since on 7th July then since you disconnected it todayAlso August because you made the request after 7th August you had to request before your payment date
9:22 AMI told you I called on the 7th of this month inquiring about this R180.00 cancellation fee with Sibusisiwe Mnyongo. she stated that R180.00 would be reversed and I would be left with the R150.00 balance I had to payI had already paid R250.00 on the 27th of July250 + 150= 400
9:22 AMNo DStv Family is R319 and that decoder was no longer on Family the decoder was on Compact
9:23 AMThis is hopeless, can I get a phone call alreadyI've told you 3 times already I'm on a price lock contract. The family package is DICONNECTED INDEFINETLY


9:25 AMSo now this is where the cancellation fee is coming from, that decoder was also on a contract for Compact so since you were not covering it when you were paying from June, Price lock gets canceled if you don't pay on time for 3 months.
9:25 AMthe upgrade that was done on that decoder was a fault by one of your agentsthe cancellation fee is from some dumb ass who said I took up wifi with you guys and I wouldn't knowing how ****ty your paytv service is alreadyIts amazing how your attentive only when I get ****ed off
9:27 AMNo the person who added the WiFI on the conversation was lying to you, no WiFi was added here, you were charged the cancellation fee as the other decoder was also on a contract
9:28 AMNo one decoder active on contract guys, the other disconnected and on family package.
9:29 AMboth your decoders were on a contract for Compact
9:30 AMNo how can I put them both on contract when one is disconnected permanently?

Please tell me if that makes sense to you
9:31 AMSo you were not paying for both decoders that's why they cancelled the other contract and charged you the cancellation fee. You disconnected the decoder this month and the contract has been active since June for both decoders
9:31 AMthe other decoder has been active since May so where does that come from?I know cause the TV is sitting in the garagebroken
9:33 AMThe reversal which were done on the account by the agent who **** about the WiFi were declined as you are liable for the cancellation fee. I said the contract has been active since June for both decoders
9:33 AMyou have been charged for Both since 2023-04-06
9:34 AMand I've just stated the other TV for the family package is gathering dust in the garage, so why would I activate an non functional decoder and want to pay for it?
9:34 AMYou are not activating it but the cancellation fee is coming from the contract which was cancelled from that decoder and you have confirmed that you also made the request they disconnect it, while they had already cancelled the contract since the contract was not paid for 3 months
9:35 AMI asked to disconnect that decoder ages ago so why is it still active and every time I call I give them the smart card number, so how did that happen?There was no cancellation made because there was no ****** request in the first place.
9:36 AMI don't know how that happened, please hold while I check when was it reconnected
9:36 AMThe price lock was for one decoder not twothe decoder active on my profile is one and not two
9:37 AMthe system cancelled automatically because the contract for that decoder was not made for 3 months
9:37 AMAnd this whole time I've been telling you whats the problem yet your fighting
9:37 AMBoth decoders were on a contract for Compact so the system cancelled the contract for one decoder, since the account has been paying for only one decoder, so now for services to be reconnected you need to make the payment and services will be reconnectedAfter that you will go back to paying R399 pm
9:40 AMA payment of how much? I'm not paying what you quoted me earlier onThe month payments I have no problem with
9:41 AMthat's the amount you need to pay
9:41 AMPlease DO NOT ADD OR DO ANYTHING WITH THAT OTHER DECODER UP UNTIL I REPLACE THE TV
9:42 AMNothing will be done on the decoder
9:42 AMI am not paying a cancellation fee for something I didn't request, it's not my fault the consultants are only thinking of sales and not how this impacts us as clients in the long run.I am not paying R399.00 that is due in September I owe you guys R50.00that's it
9:43 AMIs there anything else we may assist with ? Apologies for the inconvenience caused but the cancellation fee is there because you were not paying for both contracts that's why the system cancelled the contract
9:45 AMMy services are still inactive so what did you help me with exactly?
9:46 AMI haven't received an email, I haven't received a phone call.Nothing basically
9:48 AMThey will call you after 24 hours and the email for cancellation will be sent after the call. What I did is to find where the cancellation fee is coming from and that you are liable for it not what the other agent said about a WiFi which was a lie
9:49 AMI'm not waiting 24 hours for something we can sort out now.I told you I have all morning
and for as long as I'm seeing this red dot.
I'm not going anywhereyou may end the chat if you like, I'll past this whole ****en thing on social message since that's the only way DSTV reacts
9:52 AMIf you want them to cancel it now, please call this number +***2 they will transfer you to the department and they will cancel for you
9:52 AMI AM NOT BUYING MINUTES TO CALL YOUR USELESS CALL CENTRE
9:52 AMMORE WORRIED ABOUT THEIR IMAGE INSTEAD OF CUSTOMER SATISFACTION
9:54 AMPlease note escalations turnaround time is 24 hours
9:54 AMNO I'VE WAITED 1464 HOURS NOT ONE PHONE CALL TO DATENOW!!!
9:55 AMThe department I escalated on will call, I don't know where the others escalated on
9:56 AMGET SOMEONE WHO'S ANYONE TO CALL ME.FOR ONCE SOMEONE TAKE OWNERSHIP AND STOP SAYING THIS DEPARTMENT AND THAT DEPRTMENTYOU SEE THE PROBLEM FIX ITIF YOU CANT GET YOUR SUPERIOIRIF HE/SHE CAN'T, THEN GET WHOEVER IS ABOVE THEM
9:58 AMJust talked to them now and they said they will call you before the end of business today
9:58 AMBANKS SOLVE MORE COMPLEX ISSUES WITHIN 6 HOURS YOU GUYS NEED HALF A YEAR.. PLEASENO NOW DARLING NOT END OF DAY, I'M NOT WAITING FOR DSTV ANYMORE
9:59 AMI will keep on pushing until they call you today
9:59 AMYOU GUYS TAKE US FOR A JOKES HEYAS INSGINFICANT LITTLE PEOPLE WHO CAN'T DO ****OH THEY'LL JUST CANCEL AND GO AWAY......HHHHHHMMMM OK
10:00 AMwhat do you mean cancel and go away ?
10:01 AMNot once have I heard you said I'm with my team leader can he/she call you...
10:01 AMI've had that 24 hours whatever the **** you call it thing done to me numerous times over 3 months. I do not want to wait till close of business or 24 hours.Can I have a phone call now.
10:03 AMWe checked and saw you are liable for the charges which is why they keep declining the reversals
10:03 AMAs explained escalations turnaround time is 24 hours and now they told me they will call you before the end of business today, if you want to cancel now you need to call this number +***2 they will transfer you to the department and they will cancel for you
10:04 AMThen simple, cancel send me email now, give me a phone call to explain and then I go deal with getting all my money back for the last 10years with DSTVI'll gladly go my way and follow the legal route as advised.
10:05 AMI also mentioned I can't cancel, in order for the contract to be cancelled you need to pay R180 for the cancellation of the active contract
10:05 AMI'M NOT WAITING ANOTHER DAY I WANT EVERYTHING NOW, AS YOU SWITCH MY SERVICES ON AND OFF AS YOU PLEASE.

KINDLY GIVE ME ALL THE NECESSARY DOCUMENTS I WANT AS EVERTHING IS DIGITAL AND I **** OFF
10:06 AMwhich documents ?
10:08 AMCancellation email.
This conversation exported and available in PDF.Phone call
10:10 AMAs I mentioned earlier the cancellation email will be sent once you have paid the R180 for the cancellation of the contract and they will send it after the phone call. The chats are saved under your name I can't send them nor save them or print them. Please wait for the call before the end of the day
10:11 AMWe are not ending this conversation till I receive everything as stated.
10:13 AMIf you have an update or good news please let me, otherwise we may remain silent till I receive all the above
10:14 AMThe chat can't remain silent the system will close it and I have informed you how the things will be done, can't cancel and can't send chats the call will be made before the end of the dayThank you for contacting Live Chat. If that's all for today, have a great day further.
10:17 AMThe conversation was marked complete.Oh and your done
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10:18 AMAlright. Please give us a moment while one of my team members steps in...ℹ️ Thank you for your patience, F .
All of our agents are still busy. Please hold, and your chat will be answered as soon as one of our team members becomes available.ℹ️ During your wait, there will be no menu options available.Valacia M has entered the conversationHi, My name is Valacia . Welcome to Live Chat. how can I assist you?
10:21 AMHi Valacia M could I please speak to Dineo D
10:22 AMKindly advise on how I can assist
10:23 AMI would like to speak to Dineo D she ended our chat without my consentand I won't repeat myself a 3rd time
10:24 AMNoted
10:26 AMPlease note that i can assist
10:27 AMNo I want Dineo D, she literally ran away marking our conversation as complete when we were no where near done.Thank you for being a darling and I do apologize for giving you the stuck up attitude.
10:29 AMyour team mate first argued with me and made me look like an idiot tying to confuse me with the billing system. When I told her the problem from the start.
10:30 AMUnfortunately it is not possible to transfer the chat to Agent Dineo
10:31 AMI'm not starting from scratch, that conversation was over 45 minutes of nothing
10:32 AMNoted, kindly give us a moment while I look through the previous chats
10:35 AM10:40 AM, TodayPlease note that we are still looking into the previous chats
10:40 AMNoted, Thank you
10:41 AMPlease expect a delayed response from me as we are experiencing a high volumes of chats, apologies I will definitely help you
10:44 AMOk
10:47 AMan hour agoApologies for the delay, please note that we are still looking into the account
10:53 AMok
10:56 AMKindly advise if you cancelled anything on the account
10:57 AMnoI am willing to cancel should the answers I get now still not make sense
10:58 AMNoted
11:02 AMplease note that we have escalated to the relevant team to assist with reversing the R180,00 cancellation feewe will advise back to you soon as we have feedback
11:04 AMDo you understand I spent an hour arguing with someone over something you picked up in 10 minutes
11:04 AMApologies for the delay and inconvenience caused
11:06 AMIts ok Dineo was driving me up the wall to the point I just wanted to cancel everything. Even when I did break downs for her to understandThank you
11:07 AMNoted, we will advise back to you once the charges have been reversedThank you for contacting Live Chat. If that's all for today, have a great day further.
11:08 AMAnd with regards to reconnection fee charged and our services are still offI only owe R50 on the account
11:10 AMTotal Amount to Pay R 279.00 at the moment, when the R180,00 has been reversed the total amount to pay is R99,00
11:13 AMMinus reconnection fee charged. R49.00 which I'm happy with
11:14 AMthe reconnection fee is included
11:15 AMI should not pay the Reconnection fee this is not my error but DSTV at fault
11:15 AMplease note that your monthly fee is R399,00please note that we did not receive a full payment for the month
11:17 AMYes I know, R250.00+R100.00 = R350.00R49.99 left overonly one decoder is active not 2
11:18 AMR399.00 due in September not now
11:19 AMplease note that your payment date is on the 7th of each month therefore you are required to make full payment on the 7th of each month, any short or late payment results to R50,00 reconnection fee, in this case we received a short payment hence you are charged R50,00 reconnection fee
11:20 AMNo guys I know how it works, the R350.00 just paid will cover the basis for a majority of the month without it cutting offThe disconnection was due to that cancellation fee making my monthly premium sky high. I am not paying any reconnection fee
11:21 AMplease note that any short or late payment results to R50,00 reconnection fee
11:22 AMHAi keh lets go ahead with what made Dineo run away in that casedid you even see the credit on the account before advising me?
11:23 AMyes i have checked, R399,00 was due on the 7th August and we only received a payment of R250,00 and R100 which equals to R350,00, therefore we received a short payment this month
11:26 AMyet I have a credit of R131.39 please elaborate
11:26 AMplease keep in mind that the R180,00 cancellation fee has not been reversed as yet
11:27 AMHow does a system switch off your services while I a credit? and I owe you a reconnection fee for something I didn't do
11:28 AMR38,61 covered compact viewing from the 7th August till 9th Augustkindly find the below breakdown
11:29 AMR38,61 covered compact package
R180,00 cancellation fee
R131,39 available credit

Therefore total is R350,00Unfortunately the system requires a full payment in order to keep services active
11:31 AMHello, are you still there?
11:33 AMplease stop looking at JulyR255. I don't know covered July can we move on
11:34 AMPlease note that i have not mentioned any July fees
11:35 AMI'm tired 3 months of one thing.


11:35 AMDo you still need clarity?
11:36 AMPlease cancel all our services not just the compact contract as in I no longer want to be a client with DSTVyou may remove the decoders and delete my profile
11:37 AMNoted
11:37 AMYou will not be receiving a single cent from me any longerAnd could I please have confirmation as in now of all cancellations with immediate effect
11:38 AMPlease note that i have escalated to the relevant team to assist with the cancellation, we will advise back to once the services have been cancelled
11:39 AMNo I'm not waiting thats what I told Dineo I've waited 3 months for nothing could I have confirmation now
11:39 AMKindly confirm your email address
11:40 AM***Where do I log a refund request?
11:40 AMThank you, please note that a confirmation will be emailed once services have been cancelled
11:41 AMNo which part of immediately do you not understandwe live in digital times come on now, you claim to be champions of customer service now is the time to deliver on your over promises
11:42 AMUnfortunately we are unable to process immediate cancellation hence I have escalated to the relevantTeam*
11:43 AMMaak n planphone call something but I want this closed as in NOW!!!!!
11:44 AMNoted
11:44 AMI do not want to deal with DSTV tomorrow or the rest of my life. Our relationship is over and I want communication stating so NOW!!!my refunds perfectly fine I'll ask my legal team
11:45 AMThe matter has been escalated and feedback will be provided once it is available
11:46 AMBut this *** ends today, ****en 5 months of pillar to post and non response
11:46 AMKindly refrain from vulgar language
11:47 AMI don't give you shall not dictate to me how to conduct myself
11:47 AMNoted
11:48 AMThe quicker you simply close off this account then we can move forward.

Just close and send confirmation we're done. I'm not waiting a bull**** 24 hours vir ***ol as usual
11:49 AMThe conversation was marked complete.

Please close the account and send proof to email address please disconnect both decoders. I'll advise on a refund request once I've calmed down