5 phone calls and 4 emails later ...no luck

I pay my account every month via EFT from Standard Bank using the same reference number and same details, but it seems that Multichoice dont know how to allocate payments and just disconnect people and expect us to call in. I paid my account in fullon the 24th March (as per the amount smsed to me and sent to me via email on my decoder). 3 weeks later they decide that they havent \Found\" my payment so lets just disconnect the customer - who cares about the customer - not multichoice. I called in 5 times using a total of 39 minutes of my cellphone account (multichoice dont care) spoke to 5 different people who requested I email proof of payment (yes my problem not multichoice) which I did - 7 hours later - decoder still scrambled and the last call took me all of 25 minutes to get the service reconnected - So I am sure that Multichoice will charge me the reconnection fee even if it is their mistake (oh no they dont make mistakes) so lets see - I just wish there was an alternative provider because we are held to ransom by continuous repeats and shocking service for 800 rand per month - yes Multichoice you will respond with some automated reply but stick it .... Im not interested"