5 DIFFERENT REASONS - NEW EXPLORA NO CONNECTION

I have been trying to resolve an issue of change of ownership since I bought a new Explora on Tuesday 16th Feb. Everytime I talk to a call agent I get a different story. Certified IDS were resent and reference confirmation received. Yesterday told have not received. Told there is an insurance on my new decoder preventing transfer - what insurance??? At 4pm told phoned again told no I owe money. When I log onto self service to pay amount shows R159 not R700 as informed. Such conflicting information - round and round with absolutely no resolution, no follow up. Was told they had escalated - still waiting. And Tessa Tucker by the way you sent the email to the new owner not ME who is still the OWNER and account holder so I woudnt have even got your email it she hadnt forwarded to me. Frustrated,and very very angry about the run around. 4 nights no TV and just bought a new decoder - is that service????