5 days to Watch box Office/No explorer 4 Foreigner

1st i have been a loyal multi choice premium subscriber from the time i started paying my own bills(what choice do i have).My dstv has never had services suspended for non payment,I came into the ranburg offices to fix my account and then make it a debit order .I was told this was done.Then i started getting smss about making payment,i went in to make a cash payment and asked again for my account to been made debit order which was not done as promised the 1st time.I left after being told this had be done but to my surprise as i tried to rent a movie on box office, this past Sunday i received an sms that said my box office was overdue?(which was supposed to be on debit order). I then phoned in and spoke to the most confused call center agents,who didn't have an answer for me but we courteous though clueless.I was told to phone back after 5 working days to check weather my account which i asked twice to be put on debit order was now actually on.5 days later than my Sunday movie. What a Joke.2nd I wanted to get an explorer like everybody else i sent a price lock sms,The agent phoned back and made me aware that since i didn't have an id,someone would call as i was foreigner.No Explorer