***5

Dear Multichoice Team, I am writing to request clear guidance on cancelling my subscription. Despite multiple attempts, I have been transferred from one call to another without resolution. I have spoken with two Multichoice agents, neither of whom could provide a breakdown of the outstanding amount. I have already requested cancellation, yet I am being told that I must pay R520 to proceed. This process has been unnecessarily frustrating, and the level of service received is unacceptable. I hereby request that the subscription linked to Customer Number ***5 be cancelled with immediate effect. Kindly confirm the cancellation and advise on any final steps required