4th Month Free promotion ****. Bait marketing.

The 15th of January 2019, I was informed via sms that if I pay my account for three (3) months, they (Dstv) will take care of the fourth month. In the 02nd of April 2019, I received another sms, stating that I am still in line to get 1 month on Dstv if I pay April and they will take care of May.

On the 05th of May 2019, my Dstv Services were cut, I called Dstv and spoke to the consultant Itumeleng Moalafi that stated that I must take a screenshot of the sms and mail it to him which I did. The consultant also confirmed that the responsible department will call me back on the same day, which they didnt . I called at past 14h00 on the same day, where another consultant confirm that the responsible department is closed on Sunday however, will switch on my service until the department sort it out and call me.

On Wednesday,08 May 2019, Dstv switch my service off again due to none payment and the promotions department still did not call me. I called Dstv and spoke to a consultant that was disruptive and rude, I then requested that I spoke to her supervisor, Tanya. I explained to Tanya about the promotion and she asked that I should send the sms again which I informed her that I send to Itumeleng Moalafi. The supervisor said that she will escalate the matter and call me back as soon as possible to sort out the matter. No calls were received and service were not active.

On the 08 May 2019, I called again due to Dstv inability to address the matter and not keeping to their promise as per the promotion. I spoke to another consultant that told me that I am not the only person that lodge this complained (promotion: 4th month free) and will activate my account. She also apologise for the inconvenience.

Today, 14 May 2019, my service is switch off again. I called once more and I was told by the consultant Thobile Tshabalala, after asking me the same questions as the previous consultants, and asking me, once again to send the sms to her so that she, once again can escalate the matter, AGAIN!!! The consultant said that the matter is escalated and that the previous consultants did not load the promotion under my subscription. She promised that they will call me back again today.

I am waiting for the call again. I am tired of explaining and fighting for something that I was promised by Dstv. What concerned me is that I must explain everytime, does the previous calls and concerns not reflect under my name?

This caused me not to trust any promotions of Dstv, I played my part but when it was there time to deliver (come to the party as they promised), they didn't.

I wonder if I will get a response from them on this platform.