4th complaint. Issue not yet resolved after promises being made to attend to the issue.

Someone please explain to me what the **** dstv is up to. This month, I paid my account in full, as evidenced by the email below. I've been told three times in a row that I owe money, and each time I complain, the email below is sent to me. But they dont stop disconnecting my DSTV for reasons I don't understand. I'm using my airtime to call this patetic service, and all they say is "We apologize." My DSTV has been cut yet again, even though i paid my account and I sent an email this morning with no response so far. Why do i have to complain about the same thing over and over?

This is a 3rd email sent to me just in one week.

ENQUIRY REFERENCE NUMBER : ***8

It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard. Our intention is certainly not to provide a sub-standard service to our customers.

Kindly note that all payments are reflecting on your account, and your account is currently on credit with R 20.00.

Should you need any further assistance, please feel free to contact us at anytime.

Kind regards