48 hours turned to 2 weeks

I am not sure if I should blame your consultants or I should blame the automated machine that decides that no payment was made number two I called around the 15th to fix an error yol made I have been waiting for the call back the 48 hours has passed to my surprise SABC is not playing when R574 was paid up I can't be complaining every month about the same thing honestly I was to be credited back but no nothing no communication someone to please call me I did try and call today was not going to wait till you get to caller number 90 with my airtime another expense nxa