JZ
Janette Z
1 reviews | Active since May 2016
20 Sept 2018, 11:49
48-32 ERROR CODES NOT BEING RESOLVED
For the past 2 weeks we have received the error codes 48-32 on our single view decoder as well as our main explora. We have probably phoned 10 times already, we have been sent an e-mail to which we rep****, but nothing after that. The phone was dropped in our ears, and the problem still exists. I read in the media that this appears to be a general problem which occurred after an update was run! IT DOES NOT APPEAR AS IF DSTV IS DEALING WITH THAT PROBLEM, NEITHER THAT THEY OR THEIR CALL CENTRE AGENTS KNOW HOW TO DO IT!!!
Will I get a refund for 2 weeks of "NO VIEWING"!!!
I am now going to try and phone again! My 86 year old Mother is bound to her room without any entertainment but to watch TV!! UNACCEPTABLE!!!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
21 Sept 2018, 08:40Dear Janette Van Zyl,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Sept 2018, 08:40
Official
Dear Janette Van Zyl,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
21 Sept 2018, 13:31Dear Janette Van Zyl,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
As per our telephonic conversation:
You have confirmed the error has been cleared, and should the error appear again kindly send us an email *** and we will contact you to assist.
Should you require further assistance, please do not hesitate to contact us send.
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply21 Sept 2018, 13:31
Official
Dear Janette Van Zyl,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
As per our telephonic conversation:
You have confirmed the error has been cleared, and should the error appear again kindly send us an email *** and we will contact you to assist.
Should you require further assistance, please do not hesitate to contact us send.
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,