*****

On the 31st of July, I was incorrectly debited R2800 from my account. This was due to ***** that occurred via the self service app. I registered a call *** on August 1st, requesting an investigation. Subsequently, after fixing the account on the 1st, on the 22nd, my account was once again compromised and additional packages added. When calling the call centre, I receive a response that the matter has been escalated, yet charges keep piling up on my account. This is getting out of hand, and I cannot keep checking that the correct details are linked every day and logging calls.