NJvV
Ninnie Jansen van Vuuren
1 reviews | Active since Nov 2012
16 Feb 2015, 16:07
42 days and still waiting ...
After Multichoice promptly responded to my second complaint on hellopeter last week, apologized and promised ( again!) that I would be contacted, NOTHING!<br> <br> Really guys, I just want to buy a PVR decoder? How difficult can this be?<br> <br> Not even a SINGLE call, nothing, nada, zip! It is now almost a month and a half since I send my original request, my credit check is perfect, I have an existing debit order with you and have been a client for many years.<br> <br> WHAT MUST I DO TO HAVE YOU RESPOND!?!?!?
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Replies (1)
DStv (MultiChoice)'s replyOfficial
16 Feb 2015, 16:49Hello NINNIE,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
We have re-escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings as we continually strive to improve our service, feedback such as yours is extremely valuable. We hope you will give us the opportunity to correct the service you have received to date.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
We have re-escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings as we continually strive to improve our service, feedback such as yours is extremely valuable. We hope you will give us the opportunity to correct the service you have received to date.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply16 Feb 2015, 16:49
Official
Hello NINNIE,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
We have re-escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings as we continually strive to improve our service, feedback such as yours is extremely valuable. We hope you will give us the opportunity to correct the service you have received to date.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
We have re-escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings as we continually strive to improve our service, feedback such as yours is extremely valuable. We hope you will give us the opportunity to correct the service you have received to date.
Your support, and that of all our customers, is important to us.
Regards
Rupert