1 reviews | Active since Oct 2014
4 weeks to sort out a simple account
In December I requested to upgrade my service as my niece was coming to visit did the request and nothing happened so I decided to leave it at that.<br> Round about the 5th of January the service was changedm I phoned dstv and in true dstv style you hold forever and no one answers, I finally got hold of someone who advised me that the system upgraded by itself and they would rectify the issue, my account was dropped to my R99 option the account was going to be rectified.<br> Needless to say this has not happened, I have phoned dstv eat least twice a week to try and resolve the issue as my service is switched off every week, let me see I spend at least R30 worth of airtime e per call and if the call is cut you can't get to the same agent and no one's phones you back.<br> So this is very simple dstv makes their money by cheating people out of there's, kka service across the board management does not care if they did I would have received a call.<br> My service is suspended yet again and I will not activate it.<br> Dstv I hope and pray your day of reckoning will come, Lord please send another service provider.<br> ****ty *** service.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
I have managed to reconcile your account, you are now sitting with a credit balance that will cater for your subscription for the March billing cycle. I've tried contacting you(with no luck)to inquire whether i should activate your services or not, they are inactive at this stage.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
I have managed to reconcile your account, you are now sitting with a credit balance that will cater for your subscription for the March billing cycle. I've tried contacting you(with no luck)to inquire whether i should activate your services or not, they are inactive at this stage.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil