4 weeks later no service on my internet

4 weeks later again no service .

Chat agent Thuli , Told me to stop Joking and follow the steps and i am still shocked even now and she closed the chat .

The horrible service i got is very bad to an extent that no one cares at DSTV all the departments. The is no help .

They phoned after the first review apologized and they said the are sending my problem to internet department as it is the only department that can top up .Bennedict phoned me and promised me that my issue was gonna be resolved in 24 hrs ..even today is the 4th week .

I have paid my services inadvance , even have a credit on the account ..I hope they dont expect me to pay for this month .

Horrible service indeed. Chat agents are no use they getting salaries for escalating issues and being rude they dont resolve they are so confussed in what they doing mostly in internet ..