sS
sharon S
1 reviews | Active since Aug 2015
21 Aug 2015, 09:51
4 weeks in from my first report and still..
This is so irattating. I have to call in every week about being cut off even though I paid you guys on time, every damn time! Each week this month I've had till deal with watching national tele on the week end because you cut me off, how would you feel if you paid for a service and yet you don't get any service? Am tired of faxing my proof of payment each week, an tired your ******* service consultant who unfortunatly are at the receiving end of my frustrations. Ruperts respose to my hellopeter report seemed to assure me I wouldn't have to go through this **** again yet here we are. *** guys?
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DStv (MultiChoice)'s replyOfficial
01 Sept 2015, 11:34Hello sharon sedumedi,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicate that your payment of R308.37 reflects on your account, and DStv Compact service was activated on the 26th August 2015 by one of our agents. The re-connection fee was credited on your account, and your account is paid until 24th September 2015, and still reflects a credit amount of R50.00.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicate that your payment of R308.37 reflects on your account, and DStv Compact service was activated on the 26th August 2015 by one of our agents. The re-connection fee was credited on your account, and your account is paid until 24th September 2015, and still reflects a credit amount of R50.00.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply01 Sept 2015, 11:34
Official
Hello sharon sedumedi,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicate that your payment of R308.37 reflects on your account, and DStv Compact service was activated on the 26th August 2015 by one of our agents. The re-connection fee was credited on your account, and your account is paid until 24th September 2015, and still reflects a credit amount of R50.00.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicate that your payment of R308.37 reflects on your account, and DStv Compact service was activated on the 26th August 2015 by one of our agents. The re-connection fee was credited on your account, and your account is paid until 24th September 2015, and still reflects a credit amount of R50.00.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta