4 weeks after complaints and DSTV still goes off!!

Here are the reference numbers of the incidents I logged to do a simple change of ownership ( ***, ***). Eventually(after logging a complaint on hellopeter) someone decides to call me to advise that the change would be done on 1 September. On 1 September I STILL had to call in to have the change completed. TODAY - The DSTV goes off! How *********** is Kwena Mphela (the agent assigned to those incidents) that a simple task such as this cannot be executed without issues? My dad's (Mr B van Niekerk) number is ***. If he does not answer as he is in hospital, call my mom (Mrs M van Niekerk) on *** or ***. Don't even think of charging my dad a re-connection fee as this was your fault.