4 days with no service

Multichoice apparently has a problem with it's Catch-up. Since Sunday I have been unable to access catchup. Despite paying a fortune every month for this service I get a message saying I am not a premium subscriber. When I call the help centre I get to jump through a course of hoops, from confirming (again) all my details to resetting to factory default, with no solution. Then I am told that the call will be escalated - 3 calls and 3 days and no solution. Tonight after the 4th call I was cut off just after jumping through all the hoops, and when I called back was told it's a general problem and the technicians are working on it. So how does that help me? No catch up, no solution and definitely no customer service. Bring on online TV!