1 reviews | Active since Mar 2009
4 Call centre agents 4 different excuses
I updated my hd pvr to an explora with a xtra view.<br> 1st Agent tried to activate it but I got cut off when she couldnt do it.<br> 2nd Agent said first one didnt activate my new explora and since there system is slow she will activate the xtra view within 30min, Explora came on but no extra view.<br> 3rd agent next day said due to the system upgrade they can not activate extra view and will not refund me for the lost of 2 extra channels but logged it that they need to call me back the next day, that never happened.<br> 4th Agent said the other agents didnt cancel my previous extra view, I then asked to speak to a team leader and held on for 10 min and gave up.<br> <br> If there is a competant person still left in multichoice please phone me to sort this out, refund me for not having extra view and compensate me for airtime wasted on your *********** call centre<br>
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records your service is active on the DStv Premium Package with Extra View.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records your service is active on the DStv Premium Package with Extra View.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert