3rd day trying to reconnect my DSTV

This is now the third day that I am struggling to get my Grandmothers DSTV reconnected after making payment, I have spoken to several consultants and each has their own excuse. I have spoken to the same clueless consultant 2 days in a row who puts me on hold to supposedly 'check' something on my account until I finally hang up, yesterday I was put on hold for 22 mins, today I was put on hold for another 20 mins by the same person.

I paid the DSTV on Monday the 3rd of August and phoned to have it reconnected, the consultant I spoke to told me that the only reason it is not working is because I should delete and reinstall the DSTV app on my phone, I did this on every single device registered on the account for DSTV now and it is still not working, I was then told that the app should be connected to my sim card, only heaven knows how this works seeing that none of the devices had a problem before. I was also told that there is some or other problem on the DSTV system and they cannot assist, I find this so funny as there was no problem when I made the payment.

I have been deleting and reinstalling the app since Monday, phoning and speaking to many consultants and I am no further than I was except that I have now wasted more than enough of my airtime and I am paying for a service that I am unable to use.

I have just spoken to the same lady and according to her the system is not working and she cannot assist.

Please just refund the money that I have paid and cancel the subscription.

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