***-The service is absurd ***

How long does it take to allocate payment for MultiChoice , A payment was made on the 3rd of March 2021 for R475. however the incorrect customer number was captured on proof of payment which was forwarded same day to proofofpayment@dstv .com however on the 17 March 2021 the account was suspended and I had to forward another proof of payment and mention the fact that these one number short on the reference number ,later that day the account was activated and today again on the 20 March 2021 account is deactivated I contacted them I spoke to 4 agent however up to this moment the account is still suspended ,another payment was made and forwarded to them however no one is unable to assist ,all I get is them allocating payment, promising to contact me back from 8H00 till now at 16H00 no solution .The service is absurd ***