SK
Sheldon K
1 reviews | Active since Jul 2011
10 Jul 2015, 18:46
30 minutes on hold and still no answer
I called the contact centre and gave up after being on hold for 30 minutes. I guess MultiChoice gets away with it as there is no effective competition.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
12 Jul 2015, 09:27Hello sheldonken,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
From 12-16 July we're upgrading our customer management system. During this time we will be offline but your DStv viewing will continue as normal.
We'll be able to help you with the following queries:
o Activate new services
o Reconnect services
o Clear error codes
Could you please elaborate on your complain on how we can be off assistance.
Please be advised that we will only be able to assist with your complain after the 16th of July 2015.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
From 12-16 July we're upgrading our customer management system. During this time we will be offline but your DStv viewing will continue as normal.
We'll be able to help you with the following queries:
o Activate new services
o Reconnect services
o Clear error codes
Could you please elaborate on your complain on how we can be off assistance.
Please be advised that we will only be able to assist with your complain after the 16th of July 2015.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
DStv (MultiChoice)'s reply12 Jul 2015, 09:27
Official
Hello sheldonken,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
From 12-16 July we're upgrading our customer management system. During this time we will be offline but your DStv viewing will continue as normal.
We'll be able to help you with the following queries:
o Activate new services
o Reconnect services
o Clear error codes
Could you please elaborate on your complain on how we can be off assistance.
Please be advised that we will only be able to assist with your complain after the 16th of July 2015.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
From 12-16 July we're upgrading our customer management system. During this time we will be offline but your DStv viewing will continue as normal.
We'll be able to help you with the following queries:
o Activate new services
o Reconnect services
o Clear error codes
Could you please elaborate on your complain on how we can be off assistance.
Please be advised that we will only be able to assist with your complain after the 16th of July 2015.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com