3 weeks later I am still waiting for a reason

About 3 weeks ago I send Multichoice an sms to contact me as I want to take up the R899 explora deal.<br> <br> The saturday an agent called me who was not quite interested in talking with me, She took all my details and did the application on line and told me I qualify for the deal.<br> <br> Next moment I get an sms from multichoice stating that I do not qualify for the deal. So I call the call centre wanting to find out why because I am on debit order, I have never skipped a payment, I am not on ITC and my salary is way more than enough.<br> <br> Till today I am waiting for an answer - no one at multichoice can give me a valid answer.<br> <br> It is really disgusting.<br> <br> Thanks