3 times my dstv account has been cut in 1 month

I have sent multichoice consults prove of payment twice this month due to our dstv account been cut after payment was made on the 27-08-15 via eft. I hope multichoice is gonna refund me for all the calls I've had to make to the call centre and still the problem hasn't been sorted out. Further more I will not be charged not reconnection fees as my payment was made way before it was due and I have sent two different agents a proof of payment and was told it would taken up with the accounts department and yet I'm still having a problem. Please sort out the accounts department as this is really starting to **** me off. SORT THIS OUT A.S.A.P. and you'll refund me for all the days my account was cut due to you'll silliness.