SP
Sean P

1 reviews | Active since Aug 2016

24 Aug 2016, 07:42

3 TIMES DISCONNECTED!!!!!

<p>I am a very unhappy client who has been disconnected for a 3rd time after receiving an email saying that this would not be happening again and that it had been sorted out. On the 19th I lodged a complaint on Hellopeter and received an email an hour later with the following message:</p> <p>Thank you for bringing this matter to our attention. We have corrected the billing on your account and have adjusted it accordingly. Your next payment will be on the 1 September 2016 for DStv Easy View and your insurance. Should you require any additional assistance, please do not hesitate to contact.</p> <p>Kind Regards</p> <p>Rupert</p> <p> </p> <p>Well Rupert, the billing on my account has obviously not been adjusted as my DSTV has been disconnected for a 3rd time this and I have not had DSTV for a total of 4 days this month(hope I get a refund for that). I also received an sms saying I must make an immediate payment of R23-10. What happened to your promise that my next payment will be on the 1st.</p> <p> </p> <p>I am very unhappy, disappointed and rather irritated by this incompetency. Please sort this out and reconnect my DSTV!!!!!!!</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Aug 2016, 08:18
Official

Dear Sean

We are looking into your query. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Aug 2016, 09:51
Official

Good day Sean

Please accept our apologies for any inconvenience you have experienced in this regard.

We have activated your service on the and is currently investigating the billing on your account.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Kind Regards

Rupert

Best regards,