3 months unresolved issue, full of empty promises

I’ve been a client for 7 years now and my dstv subscription has always been automatically deducted from my credit card. Since I upgraded to a higer package in October 2018 it only went of twice and then my service was blocked because the transaction didn’t go through. They’ve even insisted on charging me the reconnection fee where the issue was clearly not on my side.

I spoke to 3 consultants, 3 managers and 2 customer survey consultants. Each one promised to get back to me but didn’t. My issue still hasn’t been resolved! The only way to deal with multichoice is to call them which each time cost me as much as my monthly subscription. Its a monopoly who in the media pride themselves on customer service but in reality is far from it. They refuse to give phone numbers or email adresses so that you can follow up neither can they phone you back.