3 Months of Contradiction, Lies and Coverups

In November 2015, I asked for my Dstv to be cancelled, as I was about to leave the country. It was cancelled on 16 November 2015 and then I paid a pro-rata amount to cover the service from 1 - 16 November 2015. During that time, I noticed that an amount of R425.00 was showing as 'outstanding'. I enquired, only to be told that a payment I made on 26 July 2015, somehow reversed on 7 October, although my bank statements shows contrary. From that time until mid December 2015, various consultants rep**** to my emails, contradicting one another. I was asked to send my bank statements, which I did...twice! Finally, after more than a month, I received an email from Zanele Khumalo on 21 January 2016, informing me \Kindly note that payment was allocated\". After it didn't reflect on my system, I enquired again, only to be asked for my bank statements, which I again sent. I then was asked to supply my account number, which I did. Then they asked why I am sending my bank statements, clearly not reading any of the previous correspondence. So, after 3 months of contradiction, lies and coverups, the amount of R425.00 has still not been allocated. Look into my correspondence: #723213"