3 months of broken promises

My first complaint was registered in December 2015. For 3 years we have not received a Dish magazine and Multichoice have **** to us, saying that all magazines are being phased out. I was very encouraged to receive a reply from Dinah promising action. For 3 months since her reply I have been in contact with Multichoice. We have indeed received 2 magazines but both have been 3 weeks late ie we get them towards the END of the month they cover. I am constantly being told that my name is being added to the mailing list but it never happens. HOW HARD CAN THIS BE???? we have 2 full DSTV accounts and pay a fortune every month and yet you cannot get this simple service right. I am disgusted!<br> This is only one of the two issues we have with Multichoice at the moment. I would be very grateful to finally get it sorted.