3+ MONTHS NO XtraView on 2nd decoder!

It has been 3+ months now that we have been having issues with our Xtraview. Month after month I spend at least R150 on airtime to call the useless call center. I dont even know how much I spend on petrol driving to the service centers and waiting till today for the ESCALATED calls from the Xtraview department.

DSTV enough is enough, you are reaping me off! Your payments go off the account with no issues but the level of service I am getting is bogus! My Xtraview was messed up since the 15th August 2019 when we called to activate a new decoder with its own package. The call center agent messed things up by trying to link the new decoder as an Xtraview device and after countless times she was told it is not on the same connection as the Model 3A decoders that were FULLY FUNCTIONAL before she messed things up. Since then we have been calling, unplugging, driving to the service centers till to date NOTHING IS WORKING!!! They keep on trying to assist us but it will play for a few seconds and then we get a E143 which they said it could be a faulty connection. Went and bought a new SMART LNB, got an accredited installer, new cables and still it will give us the E143! I am tired of being made a fool! Always told that everything is fine on their side but why when one of the SMART MANAGERS who decided to tell me that the issue is fixed meanwhile she added another package and to my surprise BOOM!!!! R2083 is debited from my account! WOW this is a manager who assured me on her recording that the issue is fixed and that the will not be any additional payment that will be billed as I asked if they did not add a package. I am tired I require urgent assistance with this as now we are paying for half the service! Our main decoder does not have Catch up but it is billed. Come on I need urgent HELP with this issue and it must be today as we need to get our monies worth!

Here are the decoders SC -Primary *** (Working no catch up and does not record properly now) -Child *** (Not working E143)

REF: -***i152

Call 1 Nov 2019

-***i155

-***-i133

REF Xtraview ***

This are the only REF numbers that I have as I have lost all the other ones!

I need your URGENT attention on this matter.