3 month Awaiting refund
Multichoice has been billing me double evry month, the first month i was stupid enough to pay the incorrect amount the first time round in April and ever since im waiting on my refund, no one ever called me back Ive spent 100`s of rands on calls the phone either dies or the staff blatantly lies.
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
25 Jun 2020, 17:34Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply25 Jun 2020, 17:34
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
26 Jun 2020, 17:54Hi Charnelle N,
Kindly be advised that the account has a credit of R50.00 available.
The account was activated with a new decoder on the 02.04.2020, when you called with the installer. The was a pro rata charge that you were billed from the 2020-04-02 until 2020-04-19 an amount of R313.00. From the 20.04.2020 you were charged R399.00.
The amount that you paid of R761.86 on the 2020-04-17 was correct and the is no amount to refund for that month.
Kind regards
DStv: Hello Peter Team
Kindly be advised that the account has a credit of R50.00 available.
The account was activated with a new decoder on the 02.04.2020, when you called with the installer. The was a pro rata charge that you were billed from the 2020-04-02 until 2020-04-19 an amount of R313.00. From the 20.04.2020 you were charged R399.00.
The amount that you paid of R761.86 on the 2020-04-17 was correct and the is no amount to refund for that month.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply26 Jun 2020, 17:54
Official
Hi Charnelle N,
Kindly be advised that the account has a credit of R50.00 available.
The account was activated with a new decoder on the 02.04.2020, when you called with the installer. The was a pro rata charge that you were billed from the 2020-04-02 until 2020-04-19 an amount of R313.00. From the 20.04.2020 you were charged R399.00.
The amount that you paid of R761.86 on the 2020-04-17 was correct and the is no amount to refund for that month.
Kind regards
DStv: Hello Peter Team
Kindly be advised that the account has a credit of R50.00 available.
The account was activated with a new decoder on the 02.04.2020, when you called with the installer. The was a pro rata charge that you were billed from the 2020-04-02 until 2020-04-19 an amount of R313.00. From the 20.04.2020 you were charged R399.00.
The amount that you paid of R761.86 on the 2020-04-17 was correct and the is no amount to refund for that month.
Kind regards
DStv: Hello Peter Team
Best regards,
's updateReviewer Update
26 Jun 2020, 21:07I moved to a new address and the R313.00 you billed me was for a package I did not make use of. I have stopped using that decoder in January. In April (the 2nd) /I activated a new decoder when it was installed I requested the other decoder to be cancelled but I am still being billed. I paid R400 on 22 June and today I find my decoder disconnected. I cannot pay for something I am not using. I`ve been calling on multiple occasions and not once did a manager return my call. Again I`m being billed for a decoder I have not used. Why can someone not call me? Who will re-imburse me for all the money I am spending on making calls to Multichoice its a landline number it cost a lot of money. Please I want my 1st decoder to be cancelled with immediate effect and I want confirmation in writing that it has been done.
's update26 Jun 2020, 21:07
Reviewer Update
I moved to a new address and the R313.00 you billed me was for a package I did not make use of. I have stopped using that decoder in January. In April (the 2nd) /I activated a new decoder when it was installed I requested the other decoder to be cancelled but I am still being billed. I paid R400 on 22 June and today I find my decoder disconnected. I cannot pay for something I am not using. I`ve been calling on multiple occasions and not once did a manager return my call. Again I`m being billed for a decoder I have not used. Why can someone not call me? Who will re-imburse me for all the money I am spending on making calls to Multichoice its a landline number it cost a lot of money. Please I want my 1st decoder to be cancelled with immediate effect and I want confirmation in writing that it has been done.
's updateReviewer Update
26 Jun 2020, 21:30I just paid full balance. Please cancel my 1st decoder. I need written confirmation that its cancelled.
's update26 Jun 2020, 21:30
Reviewer Update
I just paid full balance. Please cancel my 1st decoder. I need written confirmation that its cancelled.
DStv (MultiChoice)'s replyOfficial
27 Jun 2020, 21:40Hi Charnelle N,
We have tried to contact you on ***, with no success.
The account only has one decoder active and the payment that you did was for that new decoder.
The decoder H*** - *** does not have any active services, it was cancelled.
Kind regards
DStv: Hello Peter Team
We have tried to contact you on ***, with no success.
The account only has one decoder active and the payment that you did was for that new decoder.
The decoder H*** - *** does not have any active services, it was cancelled.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Jun 2020, 21:40
Official
Hi Charnelle N,
We have tried to contact you on ***, with no success.
The account only has one decoder active and the payment that you did was for that new decoder.
The decoder H*** - *** does not have any active services, it was cancelled.
Kind regards
DStv: Hello Peter Team
We have tried to contact you on ***, with no success.
The account only has one decoder active and the payment that you did was for that new decoder.
The decoder H*** - *** does not have any active services, it was cancelled.
Kind regards
DStv: Hello Peter Team
Best regards,