***3

On the 26 October 2021 ,DSTV called us and offered us contract for price log for the new DSTV explora Altra.We accepted and agreed for 2 explora ultras. they told us that the process will take 7days and the money will be debited on the day the installation process is complete. The debit agreement was supposed to be on the 3rd of every month . They said the installas must deactivate the old decoders and activate the new decoders so we don't get double charges. Now the problem is that we only received one decoder, we are using new decoder and the older decoder for extra view. They also haven't debited and the price log process if not complete, we contacted them several times and they said they didn't know what to do, they will escalate to the supervisors and price log department. DSTV suddenly decided to disconnect us, while we waiting for the price log feedback ,debit and second new decoder. We paid manually this morning using the money in the bank account that was always waiting to be debited. But still they havent connected our services. We regret taking this price log it has brought us nothing but headaches, Our kids are asking daily when are they receiving their decoder since we long spilled the beans and nothing is happening.